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Help & Support



Browser Compatibility
Pop Ups
Cookies
How does it work?
Subscription
Online Payments
Gender Selection
Support



Browser Compatibility

If using Internet Explorer 8, you will need to view this site in Compatibility Mode. Otherwise some of the functionality will be limited and users will experience degraded performance.

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Pop Ups

You must have Pop Ups Enabled to view full sized pictures and send messages. Most modern Internet browsers such as Internet Explorer 6 & 7 have built-in Pop Up blockers and you need to make sure these are enabled. Other software such as Internet security suites and browser tool bars may also block pop ups. Again allow pop ups from our site to take advantage of all our features.



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Cookies

You must allow cookies to use this website. A cookie is a small file that is created on your computer by the browser to remember information such as your username and login information while you're visiting or logged in. The data stored in a cookie can only be accessed by the site which set it, and cannot be used to identify or obtain personal information from you. Cookies help us to keep our site secure and ensure nobody else accesses your account. All cookies from shiamatrimonial.co.uk are automatically deleted when you logout.
 
To enable cookies in your browser, please follow these simple steps:
 
Internet Explorer 
Go to Tools, Internet Options.
Select the Privacy tab.
Click the Default button which will allow cookie to be set.
Click OK and re-try logging in.
 
 
Mozilla Firefox
Go to Tools, Options.
Click the Privacy button at the top of the window.
Select the Cookies tab.
Ensure the box is ticked which says Allow sites to set cookies.
Click OK and re-try logging in.
 
Other Browsers
Please consult your internet browser's help file if you are unsure how to enable cookies


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How does it work?

We have invested much time & effort in ensuring your experience is as simple and hassle-free as possible.
 
1. Create your profile with as much relevant information as possible.
2. Make your profile live.
3. Subscribe to start exchanging messages and making contact with suitable seekers.
 


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Subscription

12 months membership @ 12.00
 
Subscription is a recurring charge unless cancelled. Allows unlimited access and payable in full and in advance. We reserve the right to offer discounts at our discretion. No refunds will be given once subscribed.


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Online Payments

Online payments are processed by PayPal on their secure systems. If you are familiar with eBay then you will have already heard of PayPal. For those that haven't, they are an internationally renowned paymet gateway services provider used by many online and bricks & mortar businesses.
 
Don't worry if you don't have a PayPal account. When you get redirected to PayPal payments page, simply click on the Don't have a PayPal account? Use your credit card or bank account option and you can pay via your credit card or bank account directly.


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Gender Selection

Your search results are dependant on your profile gender. In order to protect members integrity and our commercial interests, you can only view profiles of members of the opposite-sex.
 
For a better member experience, each profile is denoted by gender icon - as per convention blue = male and pink = female.
 
Profile gender cannot be changed after creation.


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Support

For all general enquiries, please complete the online form on Contact Us page or email us at info@shiamatrimonial.co.uk
 
We will endeavour to respond to all queries within 48 workig hours. However during busy periods this may take a little longer but be rest assured we will respond to every genuine enquiry.


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